They are very accommodating and the best workers since they make you feel like a royal
Overall Satisfaction Rating
- 5 stars
Meriem in the Hertz Las Vegas airport saved us when we got standard with no car thanks to a third party company. She went out of her to tell the company they made a mistake on their end and they needed go fix it. Once she realized the company didn’t care she told me to head to her desk and she would help us. She got us the car we wanted no problem and figured out a later drop off time. Am I still out of 839 dollars from the third company? Yes, but she also said to call to dispute it with my bank. I know she saw how stressed I was and I can’t thank her enough. She saved us.
I just want to commend Hertz for always providing great service. I’ve rented from other car rental agencies before but I’ve never been treated better nor rented a vehicle that has exceeded their standards.
But the anti freeze was way below the minimum I noticed as well. So after getting to another Hertz rental place to have them fill that, they decided to upgrade my vehicle to a midsize which was way better than the Ford Fiesta I original picked. Then one day during our vacation on a beach rain started to come. I offered shelter to very kind young lady that ended up being a supervisor for hertz. I shared my story and she immediately took my information and had her team refund me a few days. Since hertz has been voted for customer satisfaction I truly believe they are living up to that. So thank you So much to Crystal ** for being so generous.
I think that Hertz offers great deals. They are lacking in the customer service department when it comes to putting a customers on hold. Overall they are good and I would recommend to others. Their cars are in good condition and very clean. They have good promotions and online offers.
Worse experience with their billing department ever! Almost 90-days later and they are still billing me even though I have confirmed with my credit card company that the payment was correctly processed. A dispute was sent with supporting documents to the address listed on the bill and it was sent back (Not Deliverable As Addressed).
Horrible experience with Hertz! I made car reservation few days ahead and when I showed up to pick up the car was informed they do not have any cars. The clerk was quite arrogant and totally didn’t care. Luckily Avis was around the corner and took care of me. Stay away from Hertz!
Back in December I had a trip to Tulum, booked the car and when I arrived they told me that the car that I’ve booked was no longer available and to call customer service to get my money back. I called and NO ONE answered and through their website initiate a claim. NO ONE HAS ANSWERED ME IN 3 MONTHS. It was 1,200 USD and they STOLE it. I initiated a claim with the bank. Their customer service is the worst I’ve seen in MY LIFE. RATSSS.
ZERO stars if I could. This was absolutely the most disgusting rental car I have ever seen. We rented a suburban to travel with my husband, 2 kids and in-laws from Orlando to Santa Rosa, FL. This was during Covid so all of the cars except ours had a sticker on the window indicating they had been cleaned and sanitized. Ours did not. As my husband was driving to pick us up at the hotel, he noticed a weird smell but couldn’t see anything right away.